Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,463 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Denver, New Bern, Cleveland, South Jordan, Augusta, Coos Bay, Atlanta, Point Roberts, Chicago, Homestead, Oakland, Essex, Washington, D.C., Arlington and New Baltimore.
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| City | Problem Type | Report Time |
|---|---|---|
 Denver | Internet | |
| New Bern | Internet | |
| Cleveland | Total Blackout | |
| South Jordan | TV | |
| Denver | Internet | |
| Augusta | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- ❄️whitney’s winter wonderland❄️ (@lifeWHITme) reported
Xfinity gets on my damn nerves 😒
- Jeff Parker (@jeffreymparker) reported
@nbc @peaco*ck NBC, fix this. I want to watch the premiere which I missed live, I have peaco*ck (and comcast cable) and cannot watch the show on any app, “On Demand,” or even purchased on iTunes/Amazon/etc. HBO streams #TheLastOfUs the moment it airs. #GrandCrew is equally important.
- Michael C Swithers (@GOJIRA87) reported
@BroadStHockey **** CHUCK, DAVE AND COMCAST...you have ruined a once proud organization and fan base
- Anthony Apa (@nascar_daily186) reported
@nitronate51 @NASCAR_Trucks @HailieDeegan She would get eaten alive in xfinity. I don't get this line of thinking at all. She sucks in trucks so let's put her in higher horsepower and more competitive stuff. Sounds like a great idea. Teams aren't exactly lining up to sign her either
- Cust Service Ratings (@csscoreboard) reported
Xfinity: Customer service is horrible. The automated response is pathetic it takes forever to get to a person.
- ⋆☽♡☾⋆ (@_Etere) reported
@Xfinity how do I send a customer service feedback? I was helped tonight at 8:10 PM by Jay (from the Philippines), and he was so nice, helpful & wonderful I wanted to send the compliment
- jknish (@glimmerinplay) reported
@sbbaicker No thanks on Briere. The entire Flyers organization — from ownership down — is loathed and incompetent. Briere is one of my all-time favorite Flyers and I want his legacy spared.Either Comcast sells or the team deserves to rot.
- Margaret Tingley (@MargaretTingley) reported
@Xfinity your app sucks. Service sucks. We pay an awful lot of money for half service in products. #tiredofspending #bigcorporation #crappyservice
- Brett (Battlehawks SZN) (@ChiefsSznAllDay) reported
@landonchasefan9 She needs to get an xfinity ride. Her car sucks her pit crew sucks. She did really good in her 1 xfinity race
- Harlan Tinsley Dingess, Jr. (@JrDingess) reported
Xfinity , Please keep unauthorized people OUT of My account and Service. Thank You.
- KD (@GoGettaKeith) reported
Xfinity so trash **** been out all day
- Eddie Wagner (@eddiewags14) reported
@BlackFlagMatter I have no issues with Cup guys running trucks or xfinity. Only makes those drivers better, only makes his team better, gives owners a better idea of how their guys will stack up as they progress in their careers
- Kim Sasser Hayden (@kimsasserhayden) reported fromNashville, Tennessee
Only after any damaged power lines are repaired in your area can our technicians obtain access to work on our equipment and the network so that we can restore any impacted Xfinity services. 3/4
- 7.25 (@IAm_VIIXXV) reported
.@Xfinity man fix this outage 😒
- 🇺🇸🇺🇦 Old Soul (@larryboston1236) reported
Comcast, I'm glad you want to upgrade my service to 10g...but did you have to do it on a Friday night...and temporarily cut off my internet service as well?
- Christopher Marc (@_ChristopherM) reported
@MagicHandz @conquercomics it's not even a report it is someone speculating on future business acquisitions that may never even happen...thinking if Disney sells it's sake in Hulu to Comcast (no evidence that is happening), they would for some reason throw in the Marvel rights they're sitting on
- tcsimon (@Tjlovejoyfaith) reported
@brwhi @MooreHomes1 @DIRECTV So working poor neighborhoods driving /alot of att trucks out there everytime I see one I let them know thumbs down -they r robocalling these people with promotions but on flipside see alot of xfinity trucks in middle-class neighborhoods -so people r canceling att/direct TV Go
- Jerry Jones’ Burner (@TysHan2331) reported
@CaleShonk @motorracing009 @bobpockrass Let’s be real. Truck series as a whole is a giant **** show. She did just fine in xfinity in her only start there. I personally think trucks is too many dumbasses to judge anybodys talent outside a select few drivers
- 🇺🇸🇺🇦 Old Soul (@larryboston1236) reported
Comcast, I glad you want to upgrade my service to 10g...but did you have to do it on a Friday night...and temporarily cut off my internet service as well?
- Hazely (@hazelfigurine) reported
@tafkatcd @Tleopold17 @Kevin_Kinkead The Flyers stink and the Union are good. In five years it could be reversed but the Flyers were a stable winning organization for 40 years and then Comcast came into the picture. It sucks and I hope they either sell the team or make smart changes at the top.
- Reverend **** (@reverend_weed) reported
@KyleBusch is an untalented lowlife. They take his xfinity wins and cup wins and add them together to make it like he's won a lot. In cup, he hasn't done crap. He can only beat the little boys in xfinity and the truck. Proof of a no talent driver. #NASCAR75 #NASCAR
- Derrek Lee (@theeBranLee) reported
There's an internet outage, so now I have to read a book like a commoner. Thanks @Xfinity for making me feel like such a troglodyte
- ˜”*°• MK •°*”˜ (@MK_USA1) reported
@Brian_Murphy_ all it would take is slow down fueling. but i do see it happening soon with xfinity/trucks, unless they go one lug. i don’t see it happening to cup tho, stop times are a lot more equal then they’ve been in a long time
- ✈️CJB✈️ (@JB80s) reported
I hate Xfinity. Never heard of a cable company having outages.
- SAK (@MountWindsor) reported
@KEEMSTAR I had no problem ordering from xfinity cable. Spoke into remote, pushed ok. No ESPN+.
- Mark, that liberal guy. Tempus omnia mutat. (@mkliberal1138) reported
Dear @paramountplus and @Xfinity The Paramount Plus app SUCKS on Xfinity set top boxes. Just slow as hell and glitchy.Get your **** together so I can watch Picard without lag!
- Matt Kaczmarek (@Matthewkacz00) reported
@jeff_gluck With NASCAR making a big effort on cost savings. Why do they have the trucks run 1 race in the west coast then? Or why Xfinity runs 1 race in Portland? The teams are coming mostly all from around Charlotte and then leads to problems such as this #NASCAR
- Kim Sasser Hayden (@kimsasserhayden) reported fromNashville, Tennessee
It is possible that you may have power in your home but the Xfinity network servicing your neighborhood may be damaged or without power, preventing your Xfinity services from working at this time. 4/4
- Brandon Meeks (@B_Meeks11227) reported
Please put hallie deagen in the xfinity series where they drive like they got some damn since #godeagan @doorbumperclear
- Uke Kid (@Kid2Uke) reported
@BlackFlagMatter No I'm not happy with him still being in Trucks and also back in Xfinity. He will continue to do damage. Just stay in Cup and let the younger drivers have a chance.
